Welcome, everyone. I’m MaryAnn Connor, PhD, RN, and it’s a privilege to lead you into AHI‑CCD‑C201: Clinical Workflow & Nursing Informatics.
My journey to this role began in oncology nursing. During my 32 years at Memorial Sloan Kettering Cancer Center, I implemented numerous clinical and operational technology systems, gaining a deep understanding of how workflow, communication, and system design directly shape the clinician experience.
Today, as a Chief Nursing Informatics Officer at Connexall, that mission continues: ensuring technology truly supports safe, holistic, patient‑centered care.
You may wonder why we devote an entire course to workflow. It may sound administrative, but in practice, workflow is the foundation of safe, effective technology design. In high-acuity environments like oncology, fragmented workflows aren’t just frustrating; they’re risky. When alerts don’t reach the right person or critical data is buried in the EHR or on paper, friction builds, burnout rises, and patient outcomes can be compromised. In this course, we aren’t just mapping processes; we’re designing safety nets. By the end of this course, you will be able to:
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Analyze clinical and oncology‑specific workflows using standard mapping tools, including swimlane diagrams and process flow charts.
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Evaluate EHR design through the lens of human factors engineering and patient safety, recognizing design risks and usability failures.
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Propose informatics‑based solutions that leverage nursing knowledge and data to measurably improve oncology clinical outcomes.
In addition to my CNIO role, I also teach graduate nursing informatics at New York University, and I’m excited to bring that same energy and curiosity into our work together.
Over the coming weeks, I encourage you to share your most pressing clinical challenges. Our assignments will serve not just as academic exercises but as blueprints you can bring back to your organizations to drive real digital transformation.
I look forward to learning from your diverse experiences and seeing how your perspectives shape our discussions.
MaryAnn Connor, PhD, RN, NI-BC, CPHIMS, FAMIA, FHIMSS